Contact Us
We respond within 24 hours on business days.
Contact Information
Response timeWithin 24 hours on business days
CompanyRoca Dourada SA
Registered officePortugal, Coimbra District, Soure, Rua Combatentes da Grande Guerra, 44, 3130-221
Organization number876 100 576
VATNO 876 100 576 MVA
Common Support Questions
The service isn't working — what should I do?
Try reloading the page (F5 / pull-to-refresh). Make sure your browser is up to date. Roca Dourada supports Chrome, Firefox, Safari and Edge. If the problem persists, send us an email with your browser version and a description of the issue.
My Gold Coins are gone — can I get them back?
Gold Coins are virtual and reset on every page visit since we do not require a login. They have no monetary value. Refresh the page to receive a new starting balance.
Will you ever sell coins or introduce purchases?
No. Roca Dourada is and will remain completely free. We do not sell Gold Coins and will never introduce real money into the service.
How do I submit a privacy enquiry?
Send an email to support@rocadourada.com with the subject line "Privacy". We will handle your enquiry within five business days. You can also read our privacy policy.